All orders are shipped from our warehouse in Canada.
All orders are shipped within 5 days, Monday-Friday. No shipments on weekends or holidays.
For special delivery requirements please contact us before you place your order at email@example.com
All shipments are through one of our partner carriers including Canada Post, Purolator, UPS, FedEx & Canpar and is chosen based on shipping option selected at checkout.
NO TRACKING NUMBER is provided for the following USA shipping services:
- Small Packet USA (Surface or Air)
A tracking number will be provided for the following USA shipping services:
- Tracked Packet USA (Surface or Air)
- Expedited Parcel USA
- Xpresspost USA
- Priority Worldwide
US Flat Rate Shipping
US Flat Rate Shipping is only available for addresses within the lower 48 states.
For flat rate shipping select "Flat Rate USA" option at checkout. Our flat rate shipping service is chosen based on the most economical service available. As a result, this service MAY NOT INCLUDE a tracking number.
If you require a tracking number then please select one of the other shipping options available during checkout or contact us at firstname.lastname@example.org.
All Canadian shipments are through Canada Post or one of our other shipping partners (Canada Post, UPS, Purolator, FedEx, Canpar, Loomis, etc.). A tracking number is provided for all Canadian orders.
For flat rate shipping select "Flat Rate Canada" option at checkout. Our flat rate shipping service is chosen based on the most economical service available. As a result, this service MAY NOT INCLUDE a tracking number.
If you need to use a specific shipping carrier, please contact us before placing your order at email@example.com.
Please note that there is NO TRACKING NUMBER provided for the following International shipping services:
- Small Packet International (Surface or Air)
- International Parcel (Surface or Air)
Tracking number will be provided for the following International shipping services:
- Tracked Packet International (Surface or Air)
- Xpresspost International
- Priority Worldwide
DUTIES & CUSTOMS
We are not responsible for any customs or duties.
Standard shipping times vary based on the level of service purchased. Delivery dates are based on your location and therefore cannot be guaranteed as it is beyond our control once in the possession of our carrier. Please allow for additional delivery time during the holiday season.
Shipping address must be deliverable by Canada Post or USPS. We are not responsible for non-delivery due to incorrect shipping address.
Any orders returned to sender due to goods not claimed or incorrect address will be resent at receiver’s expense (to be paid prior to dispatch).
***PLEASE NOTE*** We cannot guarantee delivery date. We are not responsible for your item once it has been transferred to our shipping partner.